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Looking for something you don’t see or need help with a question, our team of experts are standing by to help!
Check out these helpful and frequently asked questions. Perhaps you'll find the answer to life, meaning, and happiness within these FAQs. If not, please reach out to us below.
WHERE DO YOU SOURCE YOUR ITEMS?
We have many dealers, pickers, and other agents around the world who help us procure single rarities to entire estates that we can then turn around and offer at a compelling price point through our catalogs or auctions.
WHEN CAN I EXPECT MY ITEMS?
Our fulfillment centers prepare your purchased/won items for shipping primarily via USPS Priority once your payment has been received and distributed to the facilitating consignor/fulfillment center. This can take 7-10 days.
It can then take 3-4 weeks to receive your item depending on the item you purchased and where you are located in the world relevant to the fulfilling center.
You should receive an USPS or other tracking number verification once your item is in route to you.
HOW ARE SHIPPING FEES CALCULATED?
In most cases, we handle all shipping in-house. There is no need for you to deal with the hassle of coordinating your own shipping either directly or through a third-party shipper in 90% of all items we sell.
Our shipping fees placed on your invoice are based off of third-party shipping rates + packaging and handling + insurance costs to protect the transit of your priceless cargo.
If you wish, you may request to coordinate your own shipping as well. Just let us know!
WHAT ARE YOUR AUCTION FEES?
We charge a 20% buyer's premium on top of hammer price for items sold at auction to cover our costs of bringing those items to auction. We also charge a 2.5% credit card fee for facilitating the online transaction. We also charge a 2.5% platform fee if you purchase on any of our partner auction platforms (e.g., Invaluable, Live Auctioneers, Proxibid, iCollector, BidSquare, BidWrangler, etc.) rather than with us directly.
WHAT ARE YOUR AUCTION TERMS & CONDITIONS?
While they can vary from auction to auction and you are responsible to review them for each auction in its own terms and conditions upon registration to the auction, our general auction terms and conditions can be found here.
WHAT DO YOU DO WITH MY PERSONAL INFORMATION?
WHAT IS YOUR RETURN POLICY?
Since we deal in luxury items and collectibles, art, and antiques and ARE NOT a general department store, we categorically do NOT allow for returns except for a few very specific circumstances. You may review our full return policy here.
WHAT IS YOUR ELITE MEMBERSHIP PROGRAM?
Our Connoisseur Elite Membership Program is our preferred client program. It is a free program that requires you to keep a credit card on file for autobilling of your auction wins in exchange for which you get preferred customer service, expedition through shipping on your purchased items, and exclusive announcements and promotions. We work constantly to add to and improve the benefits of this program to you, our preferred, elite clients. You may learn more about this program here.
Delivery Options & Guidelines
Pick Out a Space For Your New Furniture
Ask your questions before bidding or buying any item at auction. Have a place in mind and get excited!
Shipping default options for Smalls
Anything less than 20lbs and 20″ in the longest dimension are shipped via USPS Priority by default.
Special Shipping for Large Items
Anything more than 20lbs or 20″ may need to be shipped through a freight carrier like UPS, FedEx, or UShip.
Patience is a virtue... it is true
It can take a while to receive your items, especially if they are large or being shipping great distances.
Have an Issue with an Item?
Report Damaged Item
If you received a damaged or incorrect item, we will issue you a store credit until we receive the item back. Please send pictures.
Return a Package
Once we are able to authorize the return, we will send you a prepaid postage label for you to put on the box to return it to us.
Track A Package
Once we receive the package back and can verify the issue, we will issue you a full refund either through the shipping carrier or consignor.